Privacy Policy
Effective Date: 27/01/25 • Last Updated: 27/01/25
vSeek ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application.
1. Information We Collect
Account Information: When you create an account, we collect your email address and optional profile information (name, avatar).
Usage Data: We collect information about how you use the App, including searches performed, questions viewed, and chat interactions. This helps us improve our services.
Payment Information: If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your credit card details - only a reference to your Stripe customer ID.
Technical Data: We may collect device information, browser type, and IP address for security and analytics purposes.
2. How We Use Your Information
- •To provide and maintain our services
- •To process your subscription and payments
- •To track usage for enforcing daily limits and providing usage statistics
- •To improve and personalize your experience
- •To communicate with you about your account or changes to our services
- •To detect and prevent fraud or abuse
3. Third-Party Services
We use the following third-party services to operate vSeek:
- •Supabase: Authentication and database services. Supabase Privacy Policy
- •Stripe: Payment processing. Stripe Privacy Policy
- •Cloudflare: Content delivery and security. Cloudflare Privacy Policy
- •Google AI: AI-powered features. Google Privacy Policy
4. Data Security
- •We implement industry-standard security measures to protect your data.
- •All data transmission is encrypted using HTTPS/TLS.
- •Passwords are never stored in plain text - they are securely hashed.
- •Payment card data is handled entirely by Stripe and never touches our servers.
5. Data Retention
- •Account data is retained while your account is active.
- •Usage data is retained for analytics and service improvement purposes.
- •If you delete your account, your personal data will be removed within 30 days.
- •Some data may be retained longer if required by law or for legitimate business purposes.
6. Your Rights
Depending on your location, you may have the following rights:
- •Access: Request a copy of the personal data we hold about you.
- •Correction: Request correction of inaccurate data.
- •Deletion: Request deletion of your personal data.
- •Portability: Request your data in a portable format.
- •Objection: Object to certain types of data processing.
To exercise these rights, contact us at [email protected].
7. Cookies
- •We use essential cookies to maintain your login session and preferences.
- •We may use analytics cookies to understand how users interact with our App.
- •You can control cookie settings through your browser preferences.
8. Children's Privacy
- •vSeek is intended for students and educators of all ages.
- •Users under 18 should have parental consent before creating an account or subscribing.
- •We do not knowingly collect data from children under 13 without parental consent.
9. Changes to This Policy
- •We may update this Privacy Policy from time to time.
- •Changes will be posted on this page with an updated "Last Updated" date.
- •For significant changes, we will notify you via email or in-app notification.